Date: today's date

Attendees: @mention attendees

What happened

Describe the facts of the incident in point:

  • Time: when was the incident
  • Details:
    • what happened
    • other relevant facts
    • link to the incident ticket in Jira, Github or other systems


List of the impacts of the incident:

  • impacts on customer
  • other impacts
  • links to customer support tickets

Root cause analysis

List of the root causes of this incident:

  • root cause #1
  • root cause #2

Lessons learned

List of the lessons learned from this incident about team's processes, operation, quality control, communication, etc.:

  • lesson #1
  • lesson #2

Action items

List of action items for mitigating and avoiding such incidents in the future:

  • action item assigned @mention due by when