Date: today's date

Attendees: @mention attendees

What happened

Describe the facts of the incident in point:

  • Time: when was the incident
  • Details:
    • what happened
    • other relevant facts
    • link to the incident ticket in Jira, Github or other systems


List of the impacts of the incident:

  • impacts on customer
  • other impacts
  • links to customer support tickets

Root cause analysis

List of the root causes of this incident:

  • root cause #1
  • root cause #2

Lessons learned

List of the lessons learned from this incident about team's processes, operation, quality control, communication, etc.:

  • lesson #1
  • lesson #2

Action items

List of action items for mitigating and avoiding such incidents in the future:

  • action item assigned @mention due by when

allanswered knowledge management

Postmortem Template

What is a Postmortem?

Conducting a postmortem analysis helps your organization to become more efficient by learning from previous mistakes. It allows teams to focus on what has worked best, where more effort is required. However, it only works through careful preparation in advance, analyzing the failure, producing actionable findings, and sharing results actively.

AllAnswered Postmortem template allows you to record project mishaps along with action items. It will enable you to learn from previous mistakes so that you can avoid them repeating in the future.

Why Use A Postmortem Template?

A postmortem template is used for reporting an incident and other facts that are related to the incident. It allows team members to work together collectively to analyze what went wrong and how it can be fixed.

Moreover, the postmortem template empowers team members to review their efforts and drive meaningful improvements for better efficiency. Using the postmortem template, teams can determine the root cause analysis and the initial source of failure.

Besides that, the template can also be used to discover previously unknown vulnerabilities and mitigate the possibility of repeat incidents. Teams can uncover potential opportunities for process improvements, which might speed up the resolution of the next incident.

Apart from this, the postmortem template helps in bringing all the stakeholders together and taking account of the incident at hand. It is one of the most effective ways to share impact reports and lessons learned of a particular incident with all stakeholders involved.

How to Use Postmortem Template?

You can start using the postmortem template by creating a summary of the incident. You can write a few sentences which answer the question about what happened. This will allow the readers to determine the problem and the facts which lead to the incident.

When listing out the impacts of the incidents, be very specific, and include a detailed description of each of them. It is imperative to list all of the stakeholders who were impacted due to the occurrence of the incident. This will help the team get a better understanding of the incident and how and whom it affected the most.

Moreover, also list out the contributing factors and the root causes that resulted in the issue. It is also imperative to describe if there was a temporary fix in place when the incident took place. Describe that along with a permanent long-term solution to ensure that the same mistakes are not repeated in the future. Assign action items to the right people with clear expectations and due dates to make sure that they get implemented as discussed.