Create communities for projects, groups or any topics.
Use the right format to capture different types of knowledge.
AllAnswered is an all-in-one knowledge management system powered by artificial intelligence. Optimized for both tacit and explicit knowledge with its built-in workflow and life-cycle management, AllAnswered helps teams collectively manage and grow their knowledge base over time.
Traditionally teams reply on documentation to capture and share knowledge using tools such as Sharepoint, Confluence and Wiki. However such documentation management systems have proven ineffective in managing the different types of knowledge.
Generally speaking, there are two types of knowledge - tacit knowledge and explicit knowledge. Tacit knowledge, a.k.a know-hows, is mainly experience-based and hard to codify. Whereas explicit knowledge, a.k.a. know-what, can be captured using documentation. However, in today's rapidly changing world, documents can quickly become outdated. Over time, it becomes increasingly difficult to find specific knowledge buried in the long documents. Even after you find that information, you don't know if it is still valid. Research by IDC shows that "knowledge workers spend about 2.5 hours per day, or roughly 30% of the workday, searching for information to do their job."
Quora and Stackoverflow have proven that questions and answers (Q&As) are a highly effective way to capture tacit knowledge. AllAnswered takes it a step further and supports three additional post types besides Q&As to support different use cases for teams. AllAnswered supports the following post types:
As for explicit knowledge, we further categorize it into dynamic knowledge and static knowledge. Because dynamic knowledge constantly evolves and subsequently requires periodical verification, AllAnswered uses pages with a mandatory verification schedule to keep dynamic knowledge up-to-date. Examples of such pages include:
Static knowledge is relatively stable after it has been documented and is updated on an as-needed basis. AllAnswered uses records to capture static knowledge. Examples of such records include:
In order to keep your knowledge base updated, it is a must for your knowledge management system to have a robust workflow and life-cycle management. A page for dynamic knowledge, when created, requires a verification schedule so that its validity can be ensured through periodic reviewing. For all types of content on AllAnswered (posts, pages and records), you can request an ad-hoc verification at any time. If certain contents are no longer valid, you may request it to be closed or deleted by community moderators. For easy, comprehensive management, all open requests are listed on both the community dashboard and the specific content page. Email reminders are automatically sent out to team members with pending tasks.
AllAnswered leverages the power of communities for collaborative knowledge sharing. You can create communities for projects, groups or any topics. To provide different levels of access control, communities can be either open or private. Integrated with your existing processes such as emails and Slack, your team knowledge is at your fingertips whenever you need it.
Is knowledge management taking too much of your time? Let AllAnswered be your knowledge assistant. Powered by artificial intelligence, it automatically suggests personalized content and identifies knowledge gaps in your current knowledge base. Finding the information you need is a breeze with our smart search algorithm using natural language processing and machine learning.
Using AllAnswered, you will see a significant boost to your team's productivity. Start your free trial or request a demo today.