How to regain subscription after factory reset?


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11 months ago by
Anonymous

Device had virus, factory reset fixed, but reinstallation of Funamo marked as a new device. I used the same account information.  It is asking for new subscription- "purchase Funamo now" but I shouldn't need a new subscription.  Please help me fix this error.

modified 11 months ago by Alex Andrews   • written 11 months ago by Anonymous

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11 months ago by
Anonymous

 Hi Alex,

It does not give me an option to get into the same account. It acts like it is new. It asks me to put name of person using and the name of the device and no other options. I've uninstalled and tried 3 times. I need to have this work yesterday... I am not happy that I cannot get it to accept my prior subscription, I am not happy about buying a new subscription. Ive emailed Funamo directly because I think I should be reimbursed for a second subscription on the same device!

written 11 months ago by Anonymous

When you set it up after you reinstall it, the very first step is login with your existing account. Then simply go through the follow and Funamo will retrieve the license during setup. After the setup is done, you can double check by going to Funamo main page in Funamo app (not web) and you should no longer see "Purchase Funamo now" selection at the top. Instead, you will see "Product Licensed" text besides the Funamo logo.

written 11 months ago by Funamo Support  
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