Blank screen when accessing a single customer / Oops Error message when side options are clicked


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12 weeks ago by


Or if you click on "Summary, Accounting, Status, etc) you receive a "An embedded page at windhaven.live.ptsapp.com says The tab you selected may not have fully downloaded yet. Please wait a few second and try again." then once you press ok you receive the following screenshot:

Community: WHCSR

1 Answer


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12 weeks ago by
Tim Hu  
  • Pull the oops error by clicking summary or any link on the screen.
  • send a ticket to systemsupport@windhaven.com
  • Post the ticket number back on this page.
  • Tell the agent we'll have developers review this policy and we will fix the issue,
  • Agent can also reenter the quote, or agent can have Windhaven reenter the quote but it may take until the next business day.
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