Can't sync - now what?

22 days ago by
Can't sync - now what?
Can’t sync

Check if user is logged in with the right email address
Check if user is syncing to the right Web Site
Check users Firewall and Virus scan software
Check the FTB Ongoing Publisher
Check in what step and in what percentage the sync gets stuck
Check the sync log (photo error?)
Check if you can restore the project (See “Can’t open project in FTB”)
Search in Jira for opened bugs
If all former option failed then schedule meeting with a trainer
#sync, #ftb
Community: Support

Similar posts:
Search »
  • Old camera symbol
    Old camera symbol Check if the photos are online Check if the latest Family Tree Builder is insta...