814500-000-000 || Doc Viewer Question


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11 weeks ago by
ISSUE: Agent 814500-000-000 could not load "all documents" under Doc Viewer in PTS for 5/25/2018-6/1/2018. The agent is expecting the "Installment Invoice" under Batched Items & Memos for policy ICN01193973-01 to appear on this batch viewer.  

QUESTION: Should he be expecting this document if he ran this batch accordingly?

Community: WHCSR

1 Answer


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10 weeks ago by
Tim Hu  
I have never heard of anyone using that function. I don't know whether that's the right way to get the invoices.
I will reach out silvervine to see if they can help
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