I chose "reset password" on the device, and reset it. When I went back to use it on the device, it didn't work. I tried the old password on the device - didn't work. Tried both old and new online - didn't work. Synced to server from device, and synced to device from online - still no passwords work anywhere. Chose "reset password online" - received email with temp password and instructions to login online which state, login online, choose "Account Settings" and reset password. Problem - either "Account Settings" doesn't exist in the online format, or I am missing it altogether. HELP ASAP!!!