When is a trip exchangeable

6 months ago by
What are the conditions that must be satisfied for a trip to be deemed exchangeable?

1 Answer

6 months ago by
These are the conditions that must be satisfied for an exchange.

Cannot be a RETURN fare.
ATOC fee cannot be greater than or equal to the total fare price of the new ticket OR the original ticket.
Has to be the same origin and destination
Same route code OR if not the same route code it has to be the same TOC

003: Coupon ID 7642356 cannot be exchanged for Coupon ID 7675198. The origin, destination and either route code or TOC has to be the same.

This channel error message on a ticket is an indication of a failed exchange.

written 5 months ago by Ibrahim Farah  
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